Frequently asked questions
What is your return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know at miloralife@gmail.com and we’ll do our best to make it right.
Are any purchases final sale?
All purchases are considered final sale unless otherwise noted at the time of purchase or in the description. This means that items cannot be returned, exchanged, or refunded once the sale is complete.
However, we also understand that unexpected situations may arise. In rare cases and at our sole discretion, exceptions may be made to this policy.
Customers requesting consideration for an extenuating circumstance must contact us within one week of purchase and provide any relevant details or documentation. While we cannot guarantee adjustments, we will review each case individually with fairness in mind.
When will I get my order?
As MILORA is a small business, turnaround times may vary up to 2-3 weeks, not including shipping time. Please rest assured that we are ethically sourcing our products and as such, we have limited quantities available at a time. Each product is quality inspected and hand-packed by our team.
Once your order has shipped, you will receive a confirmation email with tracking details and further information. Delivery times may vary depending on your location.
If we encounter any further delays, we will work closely with you to provide a timely solution and ensure you are kept informed every step of the way.
Where are your products manufactured?
Our products are manufactured in the USA unless otherwise noted. We carefully select our partners to ensure our offerings are ethically produced and sourced.
How much does shipping cost?
Shipping is calculated based on your location and the weight of the items in your order. You will always know the shipping price before you complete your purchase.
If you ever feel that shipping costs seem higher than expected, please don’t hesitate to reach out to us. We’re happy to review your order and explore possible solutions.
I have more questions, how do I reach out?
Please reach out to our customer support representative, Lainey, at miloralife@gmail.com. We aim to respond within 1–2 business days.